They go to bootcamp.Īll drivers must attend and graduate from a specialized training class called “Integrad,” which teaches them everything they need to know out in the field. All this data is compiled for UPS analysts who use it to come up with time-saving tactics. “Be polite, but you gotta go.” Sensors inside the truck monitor everything from whether the driver’s seat belt is buckled to how hard they’re braking, and if the truck’s doors are open or closed. “You’re trained to have a sense of urgency,” says Wendy Widmann, who drove for 14 years. Ever wondered why your UPS man can’t stick around to hear your life story? He probably has between 150 and 200 stops to make before the end of the day, and he’s being timed. Jack Levis, UPS's director of process management, told NPR that “one minute per driver per day over the course of a year adds up to $14.5 million,” and “one minute of idle per driver per day is worth $500,000 of fuel at the end of the year.” The hand-held computer drivers carry around, called a DIAD (short for Delivery Information Acquisition Device), tracks their every move. UPS knows time is money, and it is obsessed with using data to increase productivity. But what’s it really like to be a UPS driver? Here are some little-known facts from drivers who did their time.
You may have a good relationship with your UPS driver, but how much do you really know about his or her job? The brown-clad United Parcel Service workers deliver more than 15 million packages a day to more than 220 countries and territories around the world they even deliver to the North Pole.
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